Shipping policy
Thank you for shopping with SIMPLE FINDS. This policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
- Orders are processed within 1-3 business days after payment is confirmed (Monday to Friday, excluding public holidays).
- Orders placed on weekends or holidays are processed on the next business day.
- During peak periods, such as sales or holidays, processing may take slightly longer. We will notify you of any significant delays.
- You will receive an email confirmation once your order is placed, and another when it ships.
2. Shipping Methods and Costs
We offer the following shipping options, which are shown at checkout:
- Standard Shipping
- Express Shipping (where available)
Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method selected. Free shipping offers, if available, will be clearly indicated on our website.
3. Estimated Delivery Times
Delivery times start after the order has been processed and shipped:
| Destination | Standard | Express |
|---|---|---|
| Ireland | 2-5 business days | 1-2 business days |
| Europe | 5-10 business days | 3-5 business days |
| Rest of the world | 10-20 business days | 5-10 business days |
These are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs, weather, or other circumstances beyond our control.
4. Order Tracking
Once your order ships, you will receive an email with a tracking number and a link to follow your package. Tracking information may take up to 48 hours to update after the shipping confirmation. If you do not receive tracking details within 5 business days of placing your order, please contact us at contact@simplefinds-store.com.
5. International Shipping
We ship to many countries worldwide. Please note:
- Customs, duties, and taxes: International orders may be subject to import duties, VAT, or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost, unless stated otherwise at checkout.
- Customs delays: Customs clearance may add extra time to delivery, and we have no control over it.
- Restrictions: Some products may not be available for shipping to certain countries.
6. Shipping Address
Please make sure your shipping address is complete and correct at checkout. If you need to correct an address, contact us as soon as possible at contact@simplefinds-store.com. We cannot guarantee changes once an order has been shipped. SIMPLE FINDS is not responsible for orders delivered to an incorrect address provided by the customer.
7. Delivery Problems
Delayed orders: If your order has not arrived within the estimated timeframe, first check your tracking information, then contact us and we will investigate with the carrier.
Lost packages: If tracking shows no movement for 10 business days or your package is marked as lost, contact us and we will open an investigation. If confirmed lost, we will send a replacement or issue a refund.
Damaged packages: If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the package and the product.
Failed delivery or returned parcels: If a package is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange reshipping, which may involve additional shipping charges.
8. Contact Us
For any questions about shipping or delivery:
SIMPLE FINDS
Email: contact@simplefinds-store.com
Address: 31 BLACKHALL PLACE, DUBLIN, IRELAND