Refund policy

Thank you for shopping with SIMPLE FINDS. We want you to be happy with your purchase. If you are not, this policy explains how returns and refunds work.

1. Return Window

You may request a return or refund within 30 days of the delivery date. Requests made after this period may not be accepted.

If you are a consumer in the European Union, you also have a legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, in accordance with applicable consumer law.

2. Condition of Returned Items

To be eligible for a return, items must:

  • Be unused, unworn, and in the same condition you received them
  • Be in their original packaging, with all tags, labels, and accessories included
  • Be accompanied by proof of purchase (order number or receipt)

Items returned damaged, used, or incomplete may be refused or refunded only partially.

3. How to Request a Return

  1. Contact us at contact@simplefinds-store.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Wait for approval. We will reply within 2 business days with return instructions and the return address.
  3. Pack your item securely in its original packaging.
  4. Ship the item to the address we provide. Please do not send returns without our approval first.
  5. Keep your tracking number until your refund has been confirmed.

Unless the return is due to our error (see below), return shipping costs are the customer's responsibility.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as ordered, contact us within 7 days of delivery at contact@simplefinds-store.com with your order number and clear photos of the problem. In these cases, SIMPLE FINDS will cover return shipping and offer a replacement or a full refund.

5. Refund Processing

  • Once we receive and inspect your return, we will email you to confirm the outcome.
  • Approved refunds are processed within 5-10 business days to your original payment method.
  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
  • Original shipping costs are non-refundable, except where the return is due to our error or where required by law.

6. Exceptions (Non-Refundable Items)

The following items cannot be returned or refunded, unless required by law:

  • Gift cards
  • Digital products and downloadable items
  • Personalized or custom-made items
  • Perishable goods
  • Items for personal hygiene or health reasons that have been opened or unsealed
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase

7. Exchanges

To exchange an item for a different size, color, or model, please contact us at contact@simplefinds-store.com. Exchanges depend on stock availability.

8. Contact Us

For any questions about returns or refunds:

SIMPLE FINDS
Email: contact@simplefinds-store.com
Address: 31 BLACKHALL PLACE, DUBLIN, IRELAND